Customer Support

Contact Us
Contacting SearchYourCloud support:
SearchYourCloud support is available 24 hours a day. You can reach support by emailing us at support@searchyourcloud.com
SearchYourCloud Service Status
Is SearchYourCloud Service available?
All SearchYourCloud‘s client applications do make use of SearchYourCloud‘s indexing service in some cases where there is no local index of data accessible.
You can verify that this service is available at any time by visiting the Service Status page.

User Guides

User guides for all SearchYourCloud client applications.

Android

Overview

The SearchYourCloud (SYC) Application provides users with a faster and more accurate search for emails, desktop content and Cloud store documents. The SYC Search Application can also be customized to extend it into other applications, providing an organization a completely federated search within the SearchYourCloud Android Application.

SearchYourCloud Service Status
Is SearchYourCloud Service available?
All SearchYourCloud‘s client applications do make use of SearchYourCloud‘s indexing service in some cases where there is no local index of data accessible.
You can verify that this service is available at any time by visiting the Service Status page.
Contact Us
Contacting SearchYourCloud support:
SearchYourCloud support is available 24 hours a day. You can reach support by emailing us at support@searchyourcloud.com
What our users say

What our users say

“Hi Simon,[My colleague] was looking for a phone number for [someone] that she had been in contact with. She spent 15 minutes searching her Outlook and could not find anything in the email or address book.  I used SYC search and I quickly found an email that I was copied on, with a presentation that had the number.

My time: under 1 minute.

Thanks!”

Installation

In the search bar of a web browser on your Android mobile device enter the following URL:

https://play.google.com/store/apps/details?id=com.simplexo.sycsecure

The page below should display in your mobile browser. Alternatively, you can search the Google Play Store for SearchYourCloud.

AndroidSetup1

 

Click on the Install button.

The installer will download and install SearchYourCloud. When complete you will see the SearchYourCloud app listed among your usable apps. Click the SearchYourCloud application to assure the application launches.

SearchYourCloud Use

 

To use the SearchYourCloud Android app, you will need to complete the registration and then you will need to add cloud sources.

 

Registering

If you have previously been a registered user of SearchYourCloud, then your user credentials will be automatically found and confirmed. If you have not, then you will need to register in order to reap the full benefits of SearchYourCloud. Chances are very good that you have already received an email confirmation and application token in your email. If you have not, you can easily request a token from the Android app. Let’s assume you are a new user to SearchYourCloud and have already received a registration confirmation and you have your registration token.

On the first screen that opens after launching the app, you will be presented with a contextual dialog box. Click “Ok” and then “Yes” when asked if you are a first time user.

AndroidSetupRegister1

 

You will then land on the “Preferences” screen. From here you will click on “Setup & Registration”. You can also navigate to the “Preferences” screen by clicking the three squares on the Navigation bar (generally the bottom-right corner on phones, upper-right corner on tablets) of screen and by then pressing “Preferences” from with the dialog.

The preferences screen looks like this.  Tap “Setup & Registration” button to setup your registration details.

AndroidSetupPreferences1

 

 

You will be asked to enter the registration token you received. There are two types of accounts: Organizational and Personal. If you are part of an organization, your organization will provide you with a token. You may also have received a token in an email from SearchYourCloud. Personal users will have a token sent to them via email. If you are unsure contact support@searchyourcloud.com.

AndroidSetupPreferences2

 

Click “Request a Token” if you are unaware of your token or can’t find it and then provide the correct information from within “Request a Token”, and a token will be generated. Or click “Request a Token” and if you already have a token, it will be emailed to your email address again.

AndroidSetupRequestAToken

 

If you are part of an organization, your company’s Administrator should have provided you with a token, please contact them if you haven’t received it yet.

AndroidSetupPreferences3

 

Configuring Security Credentials

Setting your personal encryption credentials allows you to encrypt your documents as you save them to a given cloud store e.g. “Dropbox”. Note that at NO time does SearchYourCloud store your security credentials on ANY of our servers and as such they are secure on your local device.

AndroidSetupCredentials1

 

Once you’re finished setting your registration “Preferences,” click the back arrow in the top-left corner and you will be navigated back to the main search screen.

Once you have completed setting up your credentials you are ready to use SearchYourCloud to find your content faster and to safely store your documents, etc. in any cloud store.

 

Adding a cloud source

To add a Cloud source from the main search screen, navigate to “Add Source” by clicking the “+” button on the Navigation bar. You will be presented with a list of sources. See picture below. The sources available include online storage solutions such as Box, Google Drive, and Dropbox and commercial products like Microsoft Exchange and Sharepoint.

For any of the sources to be searched, they need to be added and the appropriate credentials for the accounts you link the sources to must be added.

Once on the “Add Source” screen, tap on whatever source you would like to add and follow the instructions below.

AndroidConfigure1

 

Adding a Dropbox cloud source

To add a Dropbox cloud source and enable the SearchYourCloud Dropbox search functionality, the following actions must be taken.

Navigate to the “Add Source” screen by tapping the “+” button on the bottom left corner of the screen. Once on this screen, tap on the Dropbox icon.

AndroidConfigureDropbox1

 

On the “Sources: Dropbox” screen, select the “Link account” button. The next screen that will appear is a page that allows you to provide your user account credentials. These are the same credentials that you have provided Dropbox for your online account. Tap “Sign In”

AndroidConfigureDropbox2

 

You will be asked whether or not you want to allow access to the user you provided login credentials for in the previous screen. Tap “Allow”.

AndroidConfigureDropbox3

 

You will be navigated back to the “Add Sources” page. To complete the addition of this source, on the “Add Sources” screen tap the checkmark icon in the top left corner of the screen.

AndroidConfigureDropbox4

 

Adding a Google Drive cloud source

To add a Google Drive cloud source and enable the Google Drive SearchYourCloud search functionality, the following actions must be taken.

Navigate to the “Add Source” screen by tapping the “+” button on the bottom left corner of the screen. Once on this screen, tap on the Google Drive icon.

AndroidConfigureGoogleDrive1

 

Supply your Google Drive login credentials and submit them to navigate to the following screen.

AndroidConfigureGoogleDrive2

 

Google Drive will send you through a couple additional screens for you to provide your username and password information. On the final screen you will be asked to “Allow” or “Deny” access. Tap “Allow”

AndroidConfigureGoogleDrive3

 

Once complete, you will be navigated back the “Add Sources” page. To complete the addition of this source, on the “Add Sources” screen tap the checkmark icon in the top left corner of the screen.

AndroidConfigureGoogleDrive4

 

Adding a Box cloud source

To add a Box cloud source, and enable the SearchYourCloud Box search functionality, the following actions must be taken.

Navigate to the “Add Source” screen by tapping the “+” button on the bottom left corner of the screen and once on this screen tap on the Box icon.

AndroidConfigureBox1

 

On the “Sources: Box” screen tap the “Link account” button. The next screen that will appear is a page that allows you to provide your user account credentials. These are the same credentials as you have provided Box for your online Box account.

AndroidConfigureBox2

 

You will be asked whether or not you want to grant access to the user you provided login credentials for in the previous screen. Tap “Grant access to Box”.

You will be navigated back the “Add Sources” page. To complete the addition of this source, on the “Add Sources” screen, tap the checkmark icon in the top left corner of the screen.

AndroidConfigureBox3

 

Adding an Exchange searchable source

To add a Microsoft Exchange searchable source and enable the Exchange SearchYourCloud search functionality, the following actions must be taken.

Navigate to the “Add Source” screen by tapping the “+” button on the bottom left corner of the screen and once on this screen tap on the Exchange icon.

AndroidConfigureExchange1

 

 

Simply fill in all the required information on the “Exchange Account Credentials” screen. This will include your email address, username, password, and email Server URI. If you are using Office365, your URI might be https://portal.office.com. If you are unsure, contact your organization.

To complete the addition of this source, on the “Add Sources” screen, tap the checkmark icon in the top left corner of the screen.

AndroidConfigureExchange2

 

 Adding a Sharepoint cloud source

To add a Sharepoint cloud source, and enable the Sharepoint SearchYourCloud search functionality, the following actions must be taken.

Navigate to the “Add Source” screen by tapping the “+” button on the bottom left corner of the screen. Once on this screen, tap on the Sharepoint icon.

AndroidConfigureSharepoint1

 

Supply a username, password, and Server URI. If you are not sure which URI your Sharepoint is configured to use, contact your organization.

To complete the addition of this source, on the “Add Sources” screen, tap the checkmark icon in the top left corner of the screen.

AndroidConfigureSharepoint2

 

Editing and Deleting cloud sources

Once the sources have been added, they can also be deleted or edited. Simply do a long press on the main SearchYourCloud screen on the icon of the specific source you want to edit or delete and a contextual menu will open.

AndroidEditDelete1

 

Saving Files with SearchYourCloud

When you use SearchYourCloud to save a file, it will encrypt the file locally and then send it to your cloud store. It will also index the file using the SearchYourCloud secure index and send this to the SearchYourCloud servers so that you are able to securely and efficiently find these documents.

Please remember that when a document is encrypted, you will need to use one of the SearchYourCloud applications to open it. This will not stop your usual application from accessing and enabling you to read and edit the file, but you will need to select the file for opening from one of the SearchYourCloud apps.

 

Uploading Files to the Cloud

To upload files to your cloud source, you could use another SearchYourCloud client. For example, you could upload files using a Mac client or a windows client, which both provide their own way of uploading documents to cloud sources.

To upload local files to a cloud source, which will make the file searchable, you must manually add a cloud source from within SearchYourCloud.  A separate Android File Manager application is required.  The default File Manager included by most Android distributions usually works.  Any File Manager downloaded from Android Google Play should work.  If you have difficulties, we have confirmed that the “File Explorer” by Amey Sakhadeo does work.

To upload a file:

  1. Open the File Manager app (File Explorer).
  2. Navigate to the file you want to upload. This must be a file on your Android device that has read/write permission. Such files are generally in the /sdcard/Android folder.
  3. Long press the file and select “Share” which may be represented by a triangular button.
  4. Look for SearchYourCloud in the list of available applications for sharing. See the screenshot below.  Select SearchYourCloud.

AndroidUpload1

 

 

  1. Select the destination Cloud Store for the list of configured cloud sources. All uploaded files using this method will be searchable.

 

Searching with SearchYourCloud

Cloud store(s) and Local Files

The SearchYourCloud federated search provides superior results when compared to your standard file search. By default, it will search in an advanced way, looking for names and content as well as synonyms. E.g. a search for John Doe the world needs search will look for local files with the following characteristics:

 

Authored by: John Doe or Doe John

Edited by: John Doe or Doe John

Content search: the world needs search

 

In addition, it will search the content for ‘John Doe the world needs search’ and similar phrases in emails and it will look for emails to or from John Doe or Doe John with the search phrase ‘the world needs search’. Also, like the document search, it will search the content for ‘John Doe the world needs search’.

This means that your results are always far superior to the standard desktop searches and additionally they can be carried out simultaneously accessing multiple data sources from the same application.

Searching Dropbox

SearchYourCloud can search your cloud stores in three separate ways, depending on whether you have local copies of your files held on your PC.

  1. Search locally in the file store
  2. Search via the providers own meta data search (i.e. filename and path)
  3. Search the SearchYourCloud index (where files have been indexed and saved using SearchYourCloud)

 

Using this combination, SearchYourCloud can provide a fast and very accurate result list of what you were looking for. Our secure index is fully ciphered and held on our own servers. This ciphering is one way, which means that none of the content can be deciphered maintaining your privacy at all stages. Yet it still remains fully searchable for both Meta Data and file contents.

In all cases, if you know where a file is held you can search on a path by typing in a path’s folder names, followed by some content. E.g. Search Demonstrations Author.  Where ‘Search Demonstrations’ makes up part or all of the path, and the word Author is to be found in the document’s content.

The search screen consists of a search bar containing the caption “Tap to begin searching” where you enter a federated query, followed by a sources list grid and the Offline files row. There are couple things to understand prior to running a search against a cloud source.

Federated searches only return results when there is a one-to-one match between a string of characters pattern and string of characters within text being searched.

In order for a search to return results, encrypted files must be uploaded to one of the cloud sources with one of the SearchYourCloud clients. Take for example Dropbox as a cloud source, the only subset of files that are searched within the Dropbox cloud source are the specific files that have manually been encrypted and uploaded with security credentials set from a SearchYourCloud client application.

AndroidSearch1

 

At the bottom of your search screen there is a source for “Offline Files”. These are the files you have manually selected to download to your offline folder within Android. You are given the ability to save a file locally if you click on the search results and view one of matching files.

AndroidOfflineFilesData

 

Results List

The results list separates out your results by source. Sharepoint results are returned in the usual Sharepoint search results pane. While the local and cloud store results are returned within each of their own SearchYourCloud rows. These results are sorted by store location. So Offline results are separated out from Dropbox results. If a file has been saved and secured on your cloud provider’s servers by SearchYourCloud, it has the SearchYourCloud icon next to it.

We should add a screen shot of the files listed for results

AndroidSearchResults1

 

Preview, Save, Share & Deleting Files

On files that have been returned in the search results you are given the ability to Preview, Save, Share, and Delete these files. You will first need to long press the desired file and you will then be presented with a list of options on the bottom of the screen. See screenshot.

If you want to delete a file, then choose “Delete” from the menu. This does (2) things. It will remove the index for the file and physically remove the file from the cloud store.

AndroidPreview1

 

 

Known Issues:

Samsung File Manager:

The default File Manager provided by Samsung with Android 6, uses a none standard filepath reference for all External SD Cards.  This prevents the SearchYourCloud application from reading the file contents.  We have noted that some other applications also have issues accessing the files.

We recommend installing a third-party file manager via the Google Play store.  We have tested the following apps and, as of this writing, know that they do work properly with our tools:

https://play.google.com/store/apps/details?id=com.mobisystems.fileman&hl=en

https://play.google.com/store/apps/details?id=fm.clean&hl=en

https://play.google.com/store/apps/details?id=com.estrongs.android.pop&hl=en

https://play.google.com/store/apps/details?id=com.rhmsoft.fm&hl=en

 

iOS

Overview

The SearchYourCloud (SYC) iOS application enables users to gain secure access to cloud stores without losing any ease, immediacy, convenience, access, or other benefits of cloud storage, to their Outlook emails, and documents. Providing an organization a consolidated view of content federated within Microsoft Office applications right from their mobile device.

SearchYourCloud Service Status
Is SearchYourCloud Service available?
All SearchYourCloud‘s client applications do make use of SearchYourCloud‘s indexing service in some cases where there is no local index of data accessible.
You can verify that this service is available at any time by visiting the Service Status page.
Contact Us
Contacting SearchYourCloud support:
SearchYourCloud support is available 24 hours a day. You can reach support by emailing us at support@searchyourcloud.com
What our users say

What our users say

“Hi Simon,[My colleague] was looking for a phone number for [someone] that she had been in contact with. She spent 15 minutes searching her Outlook and could not find anything in the email or address book.  I used SYC search and I quickly found an email that I was copied on, with a presentation that had the number.

My time: under 1 minute.

Thanks!”

Installation

Download our application on your iOS device.

Registration

First time users should be prompted to register. If you aren’t or need to register with other credentials. Tap the ‘Preferences’ action button in the top left.

iOSPreferencesMain

  1. Enter you token (or paste it from the buffer), and then Tap Next.
    iOSPreferencesValidateToken

    1. Setup your account by providing the ‘Full name’, ‘Email address’, desired ‘username’ and ‘password’. These credentials are confidential and cannot be recovered if lost. Tap the ‘Done’ action to continue the registration process.
  2. iOSInstallation1
  3. Confirmation is received.

iOSPreferencesConfirmSetup

 

 

Add Source

 

To add a source, tap the ‘Add source’ action at the bottom left.

NOTE: that only one of Box, Google Drive and Dropbox may be added at this time.

Box:

  1. Select Box from the Configure button’s list.

iOSBox1

 

  1. Tap “Link to Box”
  2. Enter the email address and password for the Box account for which you are trying to establish a link and Tap the Next button.

iOSBox2

  1. If you entered valid credentials you will see a “SearchYourCloud Box Authenticator” dialog. Tap the Allow button.

iOSBox3

  1. You will return to the SearchYourCloud Box configuration page. Please confirm your setting and tap Done.

 

Dropbox:

  1. Select Dropbox from the Configure button’s list.

iOSDropbox

  1. Tap “Link to Dropbox”
  2. Enter the email address and password for the Dropbox account for which you are trying to establish a link and Tap the Next button.

iOSDropbox2

  1. If you entered valid credentials you will see a “Dropbox Authenticator” dialog. Tap the Allow button.

iOSDropbox2

  1. You will return to the SearchYourCloud Dropbox configuration page. Please confirm your setting and tap Done.

Google Drive:

  1. Select Google Drive from the Configure button’s list.

iOSAddSource

  1. Tap “Link to Google Drive”

iOSGoogleDrive1

  1. Enter the email address for the Google Drive account for which you are trying to establish a link and Tap the Next button.

iOSGoogleDrive2

  1. Enter the password for the Google Drive account for which you are trying to establish a link and Tap the “Sign in” button
  1. If you entered valid credentials you will see a “SearchYourCloud Google Drive Authenticator” dialog. Tap the Allow button.

iOSGoogleDrive3

  1. You will return to the SearchYourCloud Google Drive configuration page. Please confirm your setting and tap Done.

iOSGoogleDrive4

 

Exchange:

  1. Fill in the required fields

iOSExchange

2. Tap Done.

Sharepoint:

  1. Fill in the required fields.

iOSSharepoint

2. Tap Done

Fill in the required fields.

Tap Done.

Edit/Delete a Source

To change a Sources settings you must first “unlink” the source. Then you can re-add the source.

1. Tap a source in the sources list to edit a source. If you have an active search or results, you need to clear them first.

iOSEditDeleteSource1

2. Toggle the “Dropbox Linked” button off.

iOSEditDeleteSource2

3. Select “Yes, Unlink”

iOSEditDeleteSource3

4. Click on Done

iOSEditDeleteSource4

 

Add a File

NOTE: Files added on one device are accessible across all devices using the same registration credentials and sources.

To add a file, first register (See ‘Registration’), then add a source (See ‘Source Management’).

To add a file: From another application, e.g. Dropbox; select the file you wish to encrypt and index into SearchYourCloud and choose “Open in..”. Select the app ‘SYC Free from the list of applications

SearchYourCloud will be brought up with a list of your available sources able to accept a file upload.

Select the source you wish to add a file to and the upload process will begin. If a name collision occurs you may need to rename the file.

 

Searching with SearchYourCloud

Cloud store(s) and Local Files

The SearchYourCloud federated search provides superior results when compared to your standard file search. By default, it will search in an advanced way, looking for names and content as well as synonyms. E.g. a search for John Doe the world needs search will look for local files with the following characteristics:

 

Authored by: John Doe or Doe John

Edited by: John Doe or Doe John

Content search: the world needs search

 

In addition, it will search the content for ‘John Doe the world needs search’ and similar phrases in emails and it will look for Emails to or from John Doe or Doe John with the search phrase ‘the world needs search’. Also, like the document search, it will search the content for ‘John Doe the world needs search’.

This means that your results are always far superior to the standard desktop searches, and additionally they can be carried out simultaneously accessing multiple data sources from the same application.

Searching Dropbox

SearchYourCloud can search your cloud stores in three separate ways, depending on whether you have local copies of your files held on your PC.

  1. Search locally in the file store
  2. Search via the providers own meta data search (i.e. filename and path)
  3. Search the SearchYourCloud index (where files have been indexed and saved using SearchYourCloud)

Using this combination, SearchYourCloud can provide a fast and very accurate result list of what you were looking for. Our secure index is fully ciphered and held on our own servers. This ciphering is one way, which means that none of the content can be de-ciphered maintaining your privacy at all stages. Yet it still remains fully searchable for both Meta Data and file contents.

 

In all cases, if you know where a file is held you can search on a path by typing in a path’s folder names, followed by some content. E.g. Search Demonstrations Author.

Where ‘Search Demonstrations’ makes up part or all of the path, and the word Author is to be found in the document’s content.

The search screen consists of a search bar containing the caption “Tap to begin searching” where you enter a federated query, followed by a sources list grid, and the Offline files row. The are couple things to understand prior to running a search against a cloud source.

Federated searches only return results when there is a one-to-one match between a string of characters pattern and string of characters within text being searched.

In order for a search to return results, encrypted files must be uploaded to one of the cloud sources with one of the SearchYourCloud clients. Take for example Dropbox as a cloud source, the only subset of files that are searched within the Dropbox cloud source are the specific files that have manually been encrypted and uploaded with security credentials set from a SearchYourCloud client application.

 

 

OS X

Overview

The SearchYourCloud (SYC) Application provides users with a faster and more accurate search for emails, desktop content and Cloud store documents. The SYC Search Application can also be customized to extend it into other applications, providing an organization a completely federated search.

SearchYourCloud Service Status
Is SearchYourCloud Service available?
All SearchYourCloud‘s client applications do make use of SearchYourCloud‘s indexing service in some cases where there is no local index of data accessible.
You can verify that this service is available at any time by visiting the Service Status page.
Contact Us
Contacting SearchYourCloud support:
SearchYourCloud support is available 24 hours a day. You can reach support by emailing us at support@searchyourcloud.com
What our users say

What our users say

“Hi Simon,[My colleague] was looking for a phone number for [someone] that she had been in contact with. She spent 15 minutes searching her Outlook and could not find anything in the email or address book.  I used SYC search and I quickly found an email that I was copied on, with a presentation that had the number.

My time: under 1 minute.

Thanks!”

Prerequisites

OS X 10.6 or higher

 

Installation

In a web browser navigate to:

http://www.searchyourcloud.com/downloads/mac/current.php

This will start the download of SearchYourCloud to your personal computer. Once downloaded, you can go to your downloads folder and double-click the newly downloaded SearchYourCloud .dmg file to start the installation process. From there, simply drag the SearchYourCloud application into the Applications folder.

OSXSetup1

 

Congratulations, you are ready to use SearchYourCloud!

SearchYourCloud Use

Now that you have installed SearchYourCloud on your computer, you will certainly want to start using the application immediately so you can begin to recover the time previously lost trying to locate documents and data. Let’s get started. But first we’ll need to register the application and configure it to secure your documents.

 

Configuring

If you have previously been a registered user of SearchYourCloud, your user credentials will be automatically found and confirmed. If you have not, then you will need to register in order to reap the full benefits of SearchYourCloud. Chances are very good that you have already received an email confirmation and application token in your email. If you have not, please contact sales@searchyourcloud.com to request a registration token for use. Let’s assume you are a new user to SearchYourCloud and have already received a registration confirmation and you have your registration token. The first time you launch the SearchYourCloud application you will be presented with a registration alert similar to what is shown below;

OSXConfigure1

 

Welcome! This provides you with the option to go to the SearchYourCloud preferences area and register with your token. As an aside, you can opt not to register with SearchYourCloud and use the application as an OS X desktop searching tool. SearchYourCloud uses the internal OS X index as its content and allows you to search your desktop at no cost. We feel this is a better searching experience, enhancing OS X’s spotlight search to present you with faster, more relevant content searching. If you do choose to register with SearchYourCloud, click the “Go to Preferences“ button and continue on to the Preferences panel.

OSXConfigure2

 

As you can see, you have two main areas of preferences with SearchYourCloud, Account and Security. Click the “Setup & Registration” to register your application.

OSXConfigure3

 

Now simply enter your token, which should have been delivered to you electronically via email and/or your system administrator. And from there click “next” to continue and confirm your registration.

OSXConfigure4

 

Once the registration is confirmed, you will be presented with an option to set and remember your encryption credentials if this is a personal application install.

OSXConfigure5

 

Setting your personal encryption credentials allows you to encrypt your documents as you save them to a given cloud store e.g. “Dropbox”. Note that at NO time does SearchYourCloud store your security credentials on ANY of our servers and as such they are safe on your local device. If you choose to go to the security tab you are able to set up your credentials, there.

OSXConfigure6

 

Simply click on “Set Encryption Credentials” button to create your credentials.

OSXConfigure7

 

Once you have completed setting up your credentials, you are ready to use SearchYourCloud to find what you want and to faster and more safely store your documents, etc. in any cloud store.

OSXConfigure8

 

Adding a cloud source

With SearchYourCloud, you can add and configure most any cloud source (e.g. “Dropbox”, “Box”, etc.) to be used as a place to store your files and search your files from within the application.

Adding a cloud source is a relatively simple matter based on the cloud source type. Let’s use Dropbox as an example. In the application clicking “+ Add Cloud Source” if no sources have been configured yet or on the “+” sign in the lower left hand corner of the application.

OSXCloudSource1

 

This action brings up the following pane allowing you to choose a cloud store and/or search source.

OSXCloudSource2

 

Now simply click on a cloud source to link the SearchYourCloud application to the cloud source, allowing you to safely add files to the source and search the content of any files you have added through a SearchYourCloud application. Though each linking procedure can differ slightly based on the cloud store you are adding, they all are generally handled by a linking procedure.

 

Add Dropbox as a cloud source

Adding Dropbox as a cloud source takes only a few quick steps. After choosing “Dropbox” from the list of available cloud stores as shown previously, you are presented with a link pane.

OSXConfigureDropbox1

 

On this pane you can give your cloud store a unique name. Pressing the “Link with Dropbox” will start the linking process between the SearchYourCloud application and Dropbox. This action will open a web browser window similar to the one below where you will be prompted to allow SearchYourCloud to interact with your Dropbox account.

OSXConfigureDropbox2

 

From this page you can allow SearchYourCloud to establish the connection.

OSXConfigureDropbox3

 

Now you can click “Go to SYC Secure” to return to the SearchYourCloud application. Once added, you can uniquely name the cloud source and add it to your available cloud sources to interact with.

OSXConfigureDropbox4

 

Add Box as a cloud source

Adding Box as a cloud source takes only a few quick steps. After choosing “Box” from the list of available cloud stores as shown previously, you are presented with a link pane.

OSXConfigureBox1

 

On this pane, you can give your cloud store a unique name. Pressing the “Link with Box” will start the linking process between the SearchYourCloud application and Dropbox. This action will open a web browser window similar to the one below where you will be prompted to allow SearchYourCloud to interact with your Box account.

OSXConfigureBox2

 

From this page you can allow SearchYourCloud to establish the connection.

OSXConfigureBox3

 

Now you can click “Grant access to Box” to return to the SearchYourCloud application. Once added you can uniquely name the cloud source and add it to your available cloud sources to interact with.

OSXConfigureBox4

 

Add Google Drive as a cloud source

Adding Google Drive as a cloud source takes only a few quick steps. After choosing “Google Drive” from the list of available cloud stores as shown previously, you are presented with a link pane.

OSXConfigureGoogleDrive1

 

On this pane you can give your cloud store a unique name. Pressing the “Link with Google Drive” will start the linking process between the SearchYourCloud application and Google Drive. This action will open a web browser window similar to the one below where you will be prompted to allow SearchYourCloud to interact with your Google Drive account.

OSXConfigureGoogleDrive2

 

Now enter your password. Note this procedure can vary based upon your Google account login preferences.

OSXConfigureGoogleDrive3

 

From this page you can allow SearchYourCloud to establish the connection.

OSXConfigureGoogleDrive4

 

Now you can click “Allow” to return to the SearchYourCloud application. Once added you can uniquely name the cloud source and add it to your available cloud sources to interact with.

OSXConfigureGoogleDrive5

 

Add Exchange as a search source

Adding an Exchange server as a searchable source takes only a few quick steps. First, after choosing “Exchange” from the list of available cloud stores as shown previously, you are presented with a link pane.

OSXConfigureExchange1

 

On this pane, you will have a few text based fields to fill out.

  • Email Address – The users email address for the account
  • Username – The user’s username for the account.
  • Password – The user’s password for the account
  • Domain – Optional users Domain for the Exchange Server
  • Server URL – The users exchange server URL for the account

If you are not familiar with some of the above mentioned parameters, please consult with your Exchange system administrator or provider.

Click “Add Source” to add the Exchange server as a searchable source.

 

Add Sharepoint as a cloud source

Adding a Sharepoint server as a cloud source takes only a few quick steps. First, after choosing “Sharepoint” from the list of available cloud stores as shown previously, we are presented with a link pane.

OSXConfigureSharepoint1

 

On this pane, you will have a few text based fields to fill out.

  • Name – A unique name for the Sharepoint account
  • Username – The user’s username for the account.
  • Password – The user’s password for the account
  • Port – (Optional) The optional port number for the Sharepoint server
  • Server URL – The users Sharepoint server URL for the account

If you are not familiar with some of the above mentioned parameters, please consult with your Sharepoint administrator or provider.

Click “Add Source” to add the Sharepoint server as a cloud source. Once added you can uniquely name the cloud source and add it to your available cloud sources to interact with.

 

Saving Files with SearchYourCloud

When you use SearchYourCloud to save a file, it will encrypt the file locally and then send it to your cloud store. It will also index the file using the SearchYourCloud secure index and send this to the SearchYourCloud servers so that you are able to securely and efficiently find these documents. Please remember that when a document is encrypted, you will need to use one of the SearchYourCloud applications to open it. This will not stop your usual application from accessing and enabling you to read and edit the file, but you will need to select the file for opening from one of the SearchYourCloud apps.

Adding files securely to a cloud store (e.g. “Dropbox”) is easy. Simply drag and drop a file onto the particular cloud store you want to save it into.

OSXConfigureSaving1

 

Once you have added a file to your cloud source(s) you can then allow complete content searching within the SearchYourCloud application.

OSXConfigureSaving2

 

Searching with SearchYourCloud

Cloud store(s) and Local Files

The way that SearchYourCloud searches is far superior to your standard file search. By default, it will search in an advanced way, looking for names and content as well as synonyms. E.g. a search for Ken Hawkins the world needs search will look for local files with the following characteristics:

 

Authored by: Ken Hawkins or Hawkins Ken

Edited by: Ken Hawkins or Hawkins Ken

Content search: the world needs search

 

In addition, it will search the content for ‘Ken Hawkins the world needs search’ and similar phrases in emails and it will look for Emails to or from Ken Hawkins or Hawkins Ken with the search phrase ‘the world needs search’. Also, like the document search, it will search the content for ‘Ken Hawkins the world needs search’.

 

This means that your results are always far superior to the standard desktop searches, and additionally they can be carried out simultaneously accessing multiple data sources from the same application.

Searching Dropbox & other Cloud stores

SearchYourCloud can search your cloud stores in three separate ways, depending on whether you have local copies of your files held on your PC.

 

  1. Search locally in the file store
  2. Search via the providers own meta data search (i.e. filename and path)
  3. Search the SearchYourCloud index (where files have been indexed and saved using SearchYourCloud)

 

Using this combination, SearchYourCloud can provide a fast and very accurate result list of what you were looking for. Our secure index is fully ciphered and held on our own servers. This ciphering is one way, which means that none of the content can be de-ciphered, maintaining your privacy at all stages. Yet it still remains fully searchable for both Meta Data and file contents.

 

In all cases, if you know where a file is held you can search on a path by typing in a path’s folder names, followed by some content. E.g. Search Demonstrations Author, Where ‘Search Demonstrations’ makes up part or all of the path and the word Author is to be found in the document’s content.

 

Results List

The results list separates out your results in to where they have come from. Local and cloud store results are returned within the SearchYourCloud pane. These results are sorted by store location, so, for example, Desktop results are separated out from Dropbox results.

 

OSXConfigureSearchResults1

 

Opening, sharing and deleting files with SearchYourCloud

All of this can be handled from within the SearchYourCloud application. To open a file, double click on the file in the results pane. This will then open the file using the installed application that OS X has determined is the most suitable.

 

If you want to delete a file, right hand mouse click the file and this time choose “Delete from store & index” from the menu. This does two things. It will remove the index for the file and physically remove the file from the cloud store.

 OSXConfigureOpen1

 

Choosing “Delete from index” will remove the indexed information but NOT remove the physical file from the cloud store, should you desire to keep the safely encrypted file on the cloud store.

OSXConfigureOpen2

 

Sharing files safely and securely is easily handled within the SearchYourCloud application. To share a file, right hand mouse click it and this time choose “share…” from the menu. This brings up a dialog box.

OSXConfigureShare1

 

Using the dialog box, you enter the recipients email address(s) and a tailored message, as well as assign a specific username and password which protects that file allowing only access to that file from the users’ email and the credentials provided. We also allow you to give the file a unique folder to share the file in, which is just one more step to ensure your files are safe and you only allow access to a given file for your user.

Outlook

Overview

The SearchYourCloud (SYC) Outlook plugin enables users to have a better search experience of their Outlook emails, Desktop content and Cloud store documents. The SYC Search Application can also be customized to extend it into other applications, providing an organization a completely federated search within Microsoft Office.
SearchYourCloud Service Status
Is SearchYourCloud Service available?
All SearchYourCloud‘s client applications do make use of SearchYourCloud‘s indexing service in some cases where there is no local index of data accessible.
You can verify that this service is available at any time by visiting the Service Status page.
Contact Us
Contacting SearchYourCloud support:
SearchYourCloud support is available 24 hours a day. You can reach support by emailing us at support@searchyourcloud.com
What our users say

What our users say

“Hi Simon,[My colleague] was looking for a phone number for [someone] that she had been in contact with. She spent 15 minutes searching her Outlook and could not find anything in the email or address book.  I used SYC search and I quickly found an email that I was copied on, with a presentation that had the number.

My time: under 1 minute.

Thanks!”

Prerequisites

Microsoft Windows Operating System

Microsoft Outlook 2010 – 2016

.Net 4.5.2

Installation

 

In a web browser navigate to

http://www.searchyourcloud.com/downloads/Outlook/SearchYourCloud_Setup.exe

NOTE: The SearchYourCloud Setup is designed to overwrite existing installations without the need to first uninstall the application.

When asked, click on to run application

DesktopInstaller1

The setup file will be downloaded.  Once the download is complete, click on the file to execute the installer and follow the prompts.

DesktopInstaller2

When the User Account Control asks for elevated permissions, click Yes.

The “Microsoft Office Customization Installer” will then be launched.  Click Install.

DesktopInstaller3

NOTE:  Some applications customize the “Microsoft Office Customization Installer”.  When they do this they add a special configuration file to your system.  Not all of them delete this file when they are finished.  When this occurs you may see a message like the following:

DesktopInstaller6

If the SearchYourCloud Setup detects one of the special files, it will ask you for elevated permissions 2 more times.  Once to rename the file and again to restore its original name.  We do this to prevent errors that may occur when using an unknown configuration file.

When it completes, click Close.

DesktopInstaller4

Then click Finish on the main installer.

DesktopInstaller5

Next time you open Outlook you will see the SearchYourCloud toolbar. If you had Outlook running during the installation, you may need to restart the application.

DesktopInstaller7

 

SearchYourCloud Use

Once you have installed the SearchYourCloud Outlook plugin, you must register it before you can reap the full benefits of SearchYourCloud.

If you have previously been a registered user of SearchYourCloud then your user credentials will be automatically found and confirmed, otherwise you will need to perform the following steps.

NOTE: Secure Sharepoint is only available to users with a Corporate token.  For Personal token users, it is disabled.

Registration

  1. Please click on the SearchYourCloud Ribbon Menu and the click on the SYC Register button near the left end of the menu.

DesktopInstaller7

NOTE: The SearchYourCloud Configuration dialog will open.  If you are a previously registered user, your credentials will automatically be populated.  There isn’t anything else you need to do.

a.  If you are not a previously registered user, the “SYC Token Authenticator” dialog will also open.

OutlookRegistration1

NOTE:  If you are a Corporate user, chances are very good that you have already received an email confirmation and application token from your Systems Administrator.  If not, you will need to contact that person to get your registration token.

b.  If you are a personal user, and you have not received an email confirmation and application token, simply click on the “Request a Token” link. The “SYC Token Authenticator” will prompt you to enter your email address.

OutlookRegistration2

A token will be emailed to you.

NOTE:  If you have previously registered, or your email address is associated with a Corporate Account, you will be prompted to contact the Systems Administrator.

 

For personal users, if you encounter any issues please contact support@searchyourcloud.com , we will assist you as best we can.  Corporate users need to contact their company’s Systems Administrator.

Let’s assume you are a new user to SearchYourCloud and have already received a registration confirmation and you have your registration token.

  1. Copy and paste the registration token into the Token field and click the OK button.

Enter the screen name you wish to use.

OutlookRegistration3

 

Corporate Users

  1. Click the OK button. When you see the thank you dialog, you have successfully registered.

OutlookRegistration4

 

Personal Users

  1. Personal users need to set their encryption credentials. Please click on the “Set Encryption Credentials” button.

NOTE:  For Corporate users, this has already been done by your company’s System Administrator.  You cannot alter them.

OutlookRegistration3

  1. The “SYC Encryption Details” dialog will be displayed. Enter a username and password.  Passwords must be at least 8 characters long and may not contain a SPACE (“ “).  The longer the password, the more secure it will be.  We recommend a complex password.  We will not require you to enter it again, unless you are reinstalling our application, or installing one of our other clients (e.g. Android, iOS, OS X, etc.)and wish to use the same token on all of your devices.

OutlookRegistration6

  1. Click the OK button to close the “SYC Encryption Details” dialog.
  2. Click the SearchYourCloud Configuration dialog’s OK button.

OutlookRegistration4

SearchYourCloud does not maintain a “Key Store”.  If you lose this information and for any reason need to reinstall our Outlook client, you will not be able to access any files you have previously encrypted.  We recommend that you use a reputable Password Manager, if you don’t already have one, Google “Password Manager” for reviews of tools that are available.

We have also provided the ability to export an encrypted registration file that contains your encryption credentials.

  1. Simply click the “Export Encryption File” and select a location to save the file.
  2. You can later import this saved file using the “Import Encryption File” button.

Once you have completed setting up your credentials you are ready to use SearchYourCloud to find what you want faster and safely store your documents, etc. in any cloud store.

 

Configuring

In the top left hand side of the toolbar you will see the configure dropdown button. In here you will be given a list of installed plugins that SearchYourCloud is able to search. (Outlook will not be in the list as it is configured automatically.)

Configure1

There are differences in the way that each of the Cloud Stores are configured.  But there are also many similarities.  We’ve listed the essential steps for each supported Cloud Store below.  With the Exception of the Desktop, they are listed alphabetically.

Desktop:

If you click the ‘Configure’ button and then select ‘Desktop’, a dialog will be displayed showing your current Indexing Options for your review.

DesktopIndexingOptions1

The 3 buttons provide the following functionality:

Modify:

Will launch the Windows Indexing Options application.  Selecting this button will close the “Current Indexing Options” dialog.

DesktopIndexingOptions2

Help:

Opens the SearchYourCloud Indexing Options FAQ in your default browser.

DesktopIndexingOptions4

Indexing Windows 10

Overview

There may be times when your search results will fail to return a file that you know contains the phrase that you entered in your search.  This is almost always due to one of the following conditions:

  1. The files are not stored in a Microsoft defined “Common Location”.
  2. The Search Indexer is only indexing file properties, not there content.

 

For optimal search results we recommend that your Windows Indexing Options for file types is set to “Index Properties and File Contents”. This setting is found under “Advanced Options”.

 

Enabling Indexing of File Contents

 

NOTE: If you are using Windows 10, you may need to enable Content Indexing.  For your convenience we have included a brief overview of the required steps below:

  1. Enter “Indexing Options” in the Search box on the task bar

OutlookDesktop1

  1. Click on Indexing Options within the Control Panel

OutlookDesktop2

  1. Click on the Advanced button

OutlookDesktop3

  1. Select the File Types tab

OutlookDesktop4

  1. Select the “Index Properties and File Contents” radio button

OutlookDesktop5

  1. Click the OK button

This will require re-indexing the selected drives/folders and may take a significant period of time.

 

Adding a Location

Adding a new Location is very simple.  All you really need to do is expand the tree and select the directory that you wanted added.  All of the sub-directories will also be indexed.

  1. Select the drive that contains the directory that you wish to index, and click the Modify button.

IndexingOptionsMain

  1. Expand the chevron between the checkbox on the left and the drive’s Letter designation.

IndexingOptionsModify1

  1. If the directory is located in the drive’s root, simply check the box to the left o the directory you want to add to the Index.

IndexingOptionsModify2

  1. If not, expand the chevron between the parent directory and its checkbox and continue to drill-down until you find the directory you want the add to the Index.

IndexingOptionsModify3

 

OK:

Simply closes the dialog.

Box:

Configure Box with Outlook Add-in
  1. Select Box from the Configure button’s list
  2. Click the Authorize button

OutlookBox1

  1. Click OK to accept the redirect or the ESC button to cancel the operation

OutlookBox2

  1. Enter the email address and password for the Box account for which you are trying to establish a link

OutlookBox3

  1. Click the Authorize button
  2. If you entered valid credentials, you will see a “Grant access to Box” dialog. Click the button.

OutlookBox4

  1. You should see a “Congratulations” message. Click OK.

OutlookBox5

  1. If you have not installed “Box Sync”, you are finished. Click the Done button.
  2. If you have “Box Sync” installed and would like to search all the files synced on Box, click on the “Local Box Directory” dropdown and select the Box Sync folder.

OutlookBox6

  1. Click the Done button

Box has now been successfully configured.

Dropbox:

  1. Select Dropbox from the Configure button’s list
  2. Click the Authorize button

OutlookDropbox1

  1. Click OK to accept the redirect or the ESC button to cancel the operation

OutlookDropbox2

  1. Enter the email address and password for the Dropbox account for which you are trying to establish a link

OutlookDropbox3

  1. Click the “Sign in” button
  2. If you entered valid credentials, you will see a “SearchYourCloud Dropbox Authenticator” dialog. Click the Allow button.

OutlookDropbox4

  1. You should see a “Congratulations” message. Click OK.

OutlookDropbox5

  1. If you have not installed “Dropbox App”, you are finished. Click the Done button.
  2. If you have “Dropbox App” installed and would like to search all the files synced on Dropbox, click on the “Local Dropbox Directory” dropdown and select the Dropbox folder if it is listed. Otherwise, browse to the folder..

OutlookDropbox6

  1. Click the Done button

Dropbox has now been successfully configured.

Google Drive:

  1. Select Google Drive from the Configure button’s list
  2. Click the Authorize button

OutlookGoogleDrive1

  1. Click OK to accept the redirect or the ESC button to cancel the operation

OutlookGoogleDrive2

  1. Enter the email address for the Google Drive account for which you are trying to establish a link and click the Next button

OutlookGoogleDrive3

  1. Enter the email address for the Google Drive account for which you are trying to establish a link and click the “Sign in” button

OutlookGoogleDrive4

  1. If you entered valid credentials, you will see a “SearchYourCloud Google Drive Authenticator” dialog. Click the Allow button.

OutlookGoogleDrive5

  1. A SearchYourCloud banner page will be displayed and it will automatically close. Then you will see a “Congratulations” message. Click OK.

OutlookGoogleDrive6

  1. If you have not installed “Google Drive App”, you are finished. Click the Done button.
  2. If you have “Google Drive App” installed and would like to search all the files synced on Google Drive, click on the “Local Google Drive Directory” dropdown and select the Google Drive folder if it is listed. Otherwise, browse to the folder.

OutlookGoogleDrive7

  1. You may need to grant additional permissions to the local Google Drive directory. If so, click Yes.

OutlookGoogleDrive8

  1. The Configure dialog will close automatically

Google Drive has now been successfully configured.

OneDrive:

  1. Select OneDrive from the Configure button’s list
  2. Click the Authorize button

OutlookOneDrive1

  1. Click OK to accept the redirect or the ESC button to cancel the operation

OutlookOneDrive2

  1. Enter the email address and password for the OneDrive account for which you are trying to establish a link

OutlookOneDrive3

  1. Click the “Sign in” button

OutlookOneDrive4

  1. You should see a “Congratulations” message. Click OK.

OutlookOneDrive5

  1. If you have not installed “OneDrive App”, you are finished. Click the Done button.
  2. If you have “OneDrive App” installed and would like to search all the files synced on OneDrive, click on the “Local Dropbox Directory” dropdown and select the OneDrive folder if it is listed. Otherwise, browse to the folder.

OutlookOneDrive1

  1. Click the Done button.

OneDrive has now been successfully configured.

Secure Sharepoint:

NOTE: Secure Sharepoint is only available to users with a Corporate token.  For Personal token users, it is disabled.

Secure Sharepoint differs from Sharepoint in that SearchYourCloud, Inc. also has a suite of Sharepoint applications that can be installed by your Sharepoint Administrator which will encrypt all files uploaded to the Sharepoint Site via your web browser of choice, making encrypted, protected content available to all authorized users.

Our Outlook client also encrypts files uploaded via the SearchYourCloud ribbon menu and pane.  All other files on your Sharepoint Site would still be unencrypted.  The encrypted files would only be accessible by users who have installed the SearchYourCloud Outlook client.

  1. Select Secure Sharepoint from the Configure button’s list
  2. Click the Authorize button

OutlookSecureSharepoint1

  1. Click OK to accept the redirect or the ESC button to cancel the operation

OutlookSecureSharepoint2

  1. You have the option of setting a local directory that will act as your default “Secure Sharepoint” by clicking on the “Local Secure Sharepoint Directory” dropdown and select the Secure Sharepoint folder if it is listed. Otherwise, browse to the folder.

OutlookSecureSharepoint3

  1. Click the Done button

Secure Sharepoint has now been successfully configured.

Sharepoint:

Secure Sharepoint differs from Sharepoint in that SearchYourCloud, Inc. also has a suite of Sharepoint applications that can be installed by your Sharepoint Administrator which will encrypt all files uploaded to the Sharepoint Site via you web browser of choice.  Making encrypted, protected content available to all authorized users.

Our Outlook client also encrypts files uploaded via the SearchYourCloud ribbon menu and pane.  All other files on your Sharepoint Site would still be unencrypted.  The encrypted files would only be accessible by users who have installed the SearchYourCloud Outlook client.

  1. Select Sharepoint from the Configure button’s list.
  2. Click the Authorize button

OutlookSharepoint1

  1. Click OK to accept the redirect or the ESC button to cancel the operation.

OutlookSharepoint2

  1. You have the option of setting a local directory that will act as your default “Sharepoint” by clicking on the “Local Sharepoint Directory” dropdown and select the Sharepoint folder if it is listed. Otherwise, browse to the folder..

OutlookSharepoint3

  1. Click the Done button.

Sharepoint has now been successfully configured.

Saving Files with SearchYourCloud

When you use SearchYourCloud to save a file, it will encrypt the file locally and then send it to your cloud store. It will also index the file using the SearchYourCloud secure index and send this to the SearchYourCloud servers so that you are able to securely and efficiently find these documents.

Please remember that when a document is encrypted, you will need to use one of the SearchYourCloud applications to open it. This will not stop your usual application from accessing and enabling you to read and edit the file, but you will need to select the file for opening from one of the SearchYourCloud apps.

You can open the SearchYourCloud Upload pane by clicking on the “Upload” button on the SearchYourCloud Ribbon.

OutlookUpload0

Then just drag-n-drop files onto the desired cloud store:

OutlookUpload1

Saving Attachments:

Files that you receive as an attachment can also be saved to any of the Cloud Stores.  Just follow these simple steps.

  1. Preview the email that has the attachment.
  2. Click on the attachment and drag-n-drop it on the desired Cloud Store.

A copy of the attachment will be encrypted, indexed and be searchable just like any other file.

Searching

Outlook and Local Files

The SearchYourCloud federated search provides superior results when compared to your standard email/file search. By default, it will search in an advanced way, looking for names and content as well as synonyms. E.g., a search for John Doe accountancy practices will look for local files with the following characteristics:

Authored by: John Doe or Doe John

Edited by: John Doe or Doe John

Content search: accountancy practices

Additionally, it will search the content of your indexed local files and emails for ‘John Doe accountancy practices’ and similar phrases.  It will look for Emails To or From John Doe or Doe John with the search phrase ‘accountancy practices’.

This means that your results are always far superior to the standard desktop or Outlook searches, and additionally they can be carried out simultaneously from the same place.

Searching Dropbox & other Cloud stores

 SearchYourCloud can search your cloud stores in three separate ways, depending on whether you have local copies of your files held on your PC.

  1. Search locally in the file store
  2. Search via the providers own meta data search (ie filename and path)
  3. Search the SearchYourCloud index (where files have been indexed and saved using SearchYourCloud)

Using this combination, SearchYourCloud can provide a fast and very accurate result list of what you were looking for. Our secure index is fully ciphered and held on our own servers. This ciphering is one way, which means that none of the content can be de-ciphered while maintaining your privacy at all stages. Yet it still remains fully searchable for both Meta Data and file contents.

In all cases, if you know where a file is held you can search on a path by typing in a path’s folder names, followed by some content. E.g. Search Demonstrations Author.

Where ‘Search Demonstrations’ makes up part or all of the path, and the word Author is to be found in the document’s content.

 

Results List

The results list separates out your results in to where they have come from. Outlook results are returned in the usual Outlook search results pane, while the local and cloud store results are returned within the SearchYourCloud pane. These results are sorted by store location so Desktop results are separated out from Dropbox results. If a file has been saved and secured on your cloud provider’s servers by SearchYourCloud, it has the SearchYourCloud icon next to it.

OutlookSearchResults1

Opening, Attaching, Printing & Deleting Files

All of this can be handled from within Outlook. To open a file, double click on the file in the results pane. This will then open the file using the installed application that Microsoft has determined is the most suitable.

To attach or print a file, you can use the mouse to right-click on to that file and choose your command from the dropdown menu.

If you want to attach a file to a new email, then you would again use the mouse to right-click but this time choose ‘Share’ from the menu. This will then open a new email with the selected file attached to it.

OutlookSearchResults2

 OutlookSearchResults3

Deleting Files with SearchYourCloud

If you want to delete a file, right hand mouse click and this time choose “Delete” from the menu. This does two things. It will remove the index for the file and physically remove the file from the cloud store.

 

Messages

From time to time you may receive messages from the SearchYourCloud server.  For instance, if you request to have your password reset or your indexes cleared.  Or if SearchYourCloud publishes an update.  Whenever this occurs you may Delete the message or cancel it.  If you choose to cancel the message, it will be displayed again the next time you start Outlook.

 

Service Status

 Is SearchYourCloud Service available?All SearchYourCloud ‘s client applications do make use of SearchYourCloud ‘s indexing service in some cases where there is no local index of data accessible.

You can verify that this service is available at any time by visiting the Service Status page.

– See more at: https://www.searchyourcloud.com/faqs/outlook/#sthash.ARow6SSo.dpuf

 

Contact Us

Contacting SearchYourCloud support:

SearchYourCloud support is available 24 hours a day. You can reach support by emailing us at support@searchyourcloud.com

– See more at: https://www.searchyourcloud.com/faqs/outlook/#sthash.ARow6SSo.dpuf

 

Known Issues

 

Outlook Starting: Outlook may sometimes take a while to start and say that it is unresponsive. This is due to Outlook looking for an update to install for SearchYourCloud.

 

Box Sync:  Some users have experienced issues using Box Sync.  Normally all directories created on Box will automatically sync to the local hard drive with the user has installed and active Box Sync.  Occasionally it is necessary to log into Box via a web browser and set the SearchYourCloud folder’s Sync property.

OutlookKnowIssueBoxSync

 

 

Google Drive Sync:  There is a known issue with Google Drive that causes duplicate files/directories to be created with a counter appended to the directory/file name (e.g. SearchYourCloud (1), SearchYourCloud (2), etc.), especially when uploading multiple files.  SearchYourCloud engineers have designed a work-around that generally prevents this from happening.  When a multi-file drag-n-drop operation is invoked, all of the files will be uploaded to Google Drive sequentially by a single thread.  This will take longer, but it does reduce the number of duplicate files.

 

For the time being please be aware that files which Google Drive moves to duplicate directories are no longer retrievable by SearchYourCloud.

For more information, see these links:

https://productforums.google.com/forum/#!topic/drive/Yjmkd4nbhw4

https://productforums.google.com/forum/#!msg/drive/_ApOopI-Xkw/7l7OIsYTBgAJ